Best Apps for Chat for Shopify

A customer lands at your Shopify store at 11 PM. They’re browsing your products, intrigued by a sleek gadget you’re selling. But they have a question: “Does this come with a warranty?” Now, it’s late, and your team isn’t around to answer. What happens? They might leave without buying.

This is where live chat apps step in as your round-the-clock heroes. With the right tools, that late-night shopper’s query doesn’t go unanswered. Instead, a chatbot powered by one of these apps could respond instantly, saying, “Yes, this product comes with a one-year warranty. Would you like to proceed with your purchase?” That’s a potential sale saved! There are many opportunities like this to convert your visitors into loyal customers. Live chat apps make your Shopify store approachable and efficient.

Read on to learn more about the best apps for chat for Shopify!

Top 10 Best Apps for Chat for Shopify

This list covers everything from user-friendly setups to advanced automation. We’ve put together this selection with you in mind, ensuring every app offers unique benefits and real value. Ready to find your perfect match? Let’s explore the best chat apps for Shopify.

1. ProProfs Chat: Simplified Support with 24/7 Availability

ProProfs Chat is a robust live chat app designed to enhance customer engagement and streamline support for Shopify stores. Its AI-powered chatbots, proactive features, and seamless integrations make it an excellent choice for businesses seeking reliable, round-the-clock customer interaction.

Features

• AI Chatbots for Automation: Automate responses to common queries, freeing up your team for complex customer needs.
• Proactive Chat Invitations: Reach out to visitors proactively, boosting engagement and conversion rates.
• Robust Customization: Design chat widgets to match your Shopify store's branding.
• Analytics and Reporting: Track customer interactions and improve support strategies with actionable insights.
• CRM and Helpdesk Integrations: Easily connect with tools like Salesforce and Zendesk for a unified experience.

Pricing

Offers a forever-free plan for a single operator; paid plans start at $19.99 per operator per month, unlocking advanced features and additional operators.

Pros

• Quick to set up, even for beginners.
• It offers multilingual support, making it ideal for global businesses.
• The built-in AI chatbot ensures 24/7 support.
• Detailed analytics help identify customer pain points.

Cons

• Some advanced features may require higher-tier plans.
• Limited design templates for chat widgets compared to competitors.

2. Tawk.to: The Free Live Chat App that Does It All

Tawk.to is a free live chat app designed for Shopify businesses looking to deliver exceptional customer experiences without additional costs. It offers unlimited agents, customizable widgets, and multi-language support, making it a versatile solution for small to medium-sized businesses.

Features

• Unlimited Agents: Unlike most apps, Tawk.to allows you to add as many agents as you need—for free.
• Customizable Chat Widgets: Easily adjust colors, themes, and positioning to match your store's aesthetic.
• Real-Time Visitor Monitoring: See what your visitors are doing and tailor your interactions accordingly.
• Multi-Language Support: Reach customers globally with support in multiple languages.
• Knowledge Base Integration: Equip customers with self-service options to solve their queries quickly.

Pricing

Provides all core live chat features at no cost, making it a budget-friendly option for businesses of all sizes.

Pros

• It is completely free to use, with no hidden costs.
• Supports video and voice chat, going beyond text-based interactions.
• Intuitive dashboard simplifies agent management.
• Provides robust features for small to medium-sized businesses.

Cons

• Advanced analytics and reporting are not as detailed as paid competitors.
• Customization options for chat widgets are limited.

3. Tidio: Seamless Chat with AI-Powered Bots

Tidio combines live chat and AI chatbot features to deliver a powerful communication tool for Shopify store owners. With an intuitive interface and automation capabilities, it helps businesses effortlessly engage visitors, resolve queries, and boost sales. It is also one of the best apps for chat for Shopify.

Features

• Live Chat and Chatbots: Engage customers in real time or use chatbots to automate common responses.
• Multichannel Communication: Manage email and Messenger interactions alongside chat in one dashboard.
• Customizable Chat Widget: Design widgets to fit your store’s branding and user experience.
• Visitor Tracking: Monitor customer behavior and craft personalized interactions.
• Integration with Shopify and More: Seamlessly connects with Shopify, WordPress, and other platforms.

Pricing

Features a free plan with essential functionalities; premium plans begin at $29 per month, offering advanced capabilities and integrations.

Pros

• Easy to set up and use, even for non-technical users.
• AI-powered chatbots save time by automating repetitive tasks.
• Combines multiple communication channels in one interface.
• Scales well for small teams or growing businesses.

Cons

• Some advanced features, like bot customization, are available only on higher-tier plans.
• Limited options for analytics compared to more premium apps.

4. Chatra: Real-Time Communication Made Easy

Chatra is a flexible live chat solution designed for Shopify store owners who value real-time customer engagement. Its tools, such as group chats, offline messaging, and visitor tracking, enable businesses to provide fast, personalized support.

Features

• Real-Time Chat: Communicate with customers instantly to answer questions and resolve issues.
• Offline Messaging: Collect customer inquiries when your team is unavailable.
• Typing Insights: See what customers are typing before they hit send, enabling faster responses.
• Group Chats: Collaborate with teammates to resolve customer issues efficiently.
• Visitor Information: Access customer data for personalized interactions.

Pricing

Offers a free plan with basic features; paid plans start at $20 per agent per month, providing additional tools and customization options. 

Pros

• Simple interface, making it easy for teams to use without extensive training.
• Offline messaging ensures you get all the customer inquiries.
• Typing insights helps agents anticipate customer needs and respond quickly.
• Affordable plans with scalable features for growing stores.

Cons

• Does not offer advanced AI chatbot features.
• Limited integrations compared to some competitors.

5. JivoChat: Unified Messaging for Multi-Channel Support

JivoChat is an all-in-one business messenger that consolidates customer communication across multiple channels. With real-time messaging, proactive invitations, and robust integrations, it’s a go-to solution for Shopify store owners aiming to streamline customer interactions.

Features

• Multi-Channel Messaging: Manage chats from live chat, phone, email, and social media in one dashboard.
• Proactive Invitations: Engage visitors with customized messages to encourage interaction.
• Real-Time Visitor Monitoring: Track user activity to provide personalized assistance.
• Mobile and Desktop Apps: Stay connected with customers anytime, anywhere.
• Integration with Popular Tools: Works seamlessly with Shopify, Slack, and CRM tools.

Pricing

Provides a free plan with essential features; premium plans start at $38 per agent per month, offering advanced functionalities and integrations.

Pros

• Centralizes communication across multiple channels for better organization.
• Proactive chat boosts engagement and sales opportunities.
• Mobile compatibility keeps teams connected on the go.
• It offers multilingual support, making it an excellent choice for global businesses.

Cons

• Advanced features, like analytics, require premium plans.
• It can feel overwhelming for smaller teams due to its extensive feature set.

6. Sendbird AI Chatbot: Advanced Messaging Solutions for Shopify

Sendbird brings AI-powered chat capabilities to Shopify, offering seamless real-time communication and rich messaging features. Its robust API-driven framework enables businesses to customize and scale their chat experience effortlessly.

Features

• AI Chatbots: Automate customer support with intelligent bots that handle common inquiries.
• Rich Media Messaging: Share images, videos, and files for more interactive communication.
• API Integration: Customize your chat solution to your store’s needs.
• Real-Time Chat: Engage with customers instantly to provide support and improve conversions.
• Cross-Channel Communication: Support multiple platforms like mobile apps, web, and social channels.

Pricing

Starts at $399/month for Starter 5k Chat API

Pros

• It is highly customizable, making it ideal for stores with unique chat requirements.
• Scales effortlessly for growing businesses.
• Provides rich media support for enhanced customer engagement.
• Offers enterprise-grade security for safe communication.

Cons

• Requires technical expertise for full customization.
• Higher learning curve compared to plug-and-play solutions.

7. Crisp: All-in-One Messaging Platform

Crisp is a powerful messaging app that centralizes customer interactions from various channels into a single interface. With live chat, chatbots, and a knowledge base, it’s designed to provide a seamless support experience for Shopify stores.

Features

• Shared Inbox: Manage emails, Messenger chats, and Instagram messages in one dashboard.
• Live Chat and Chatbots: Offer real-time support and automate repetitive tasks.
• Knowledge Base: Create a self-service help center to answer common customer questions.
• Real-Time Notifications: Never miss a chat or customer inquiry.
• Integration with Popular Tools: Works with Shopify, Slack, and other business apps.

Pricing

Features a free plan with basic functionalities; premium plans start at $25 per month, unlocking advanced features and support.

Pros

• Easy to set up and use for teams of all sizes.
• Consolidates communication channels for better efficiency.
• Chatbots and knowledge bases reduce the burden on support teams.
• Affordable pricing plans with flexible features.

Cons

• Limited customization options for advanced users.
• Some integrations may require additional setup.

8. Gorgias: E-Commerce-Focused Customer Support

Gorgias is a customer service platform designed specifically for e-commerce businesses. It consolidates customer interactions from email, social media, and live chat, helping Shopify stores manage inquiries and automate responses efficiently.

Features

• Unified Inbox: Combine customer queries from all channels into one feed.
• Automation Tools: Automate responses to repetitive questions like order status inquiries.
• Shopify Integration: Directly manage refunds, order modifications, and cancellations from the app.
• Macros for Efficiency: Use templates to answer frequently asked questions quickly.
• Analytics and Reporting: Measure team performance and customer satisfaction.

Pricing

Offers plans starting at $10 per month for 50 tickets, with higher-tier plans available for businesses with greater support needs.

Pros

• Tailored for e-commerce, with deep Shopify integration.
• Saves time with automation and macros.
• Provides detailed analytics to improve customer service.
• Helps streamline order-related processes.

Cons

• Pricing can be high for small businesses.
• Limited functionality for non-e-commerce platforms.

9. Re:amaze: Unified Inbox for Streamlined Customer Service

Re:amaze is a customer service platform that combines live chat, email, social media, and FAQ integration into a single, easy-to-use dashboard. It’s tailored to help Shopify businesses provide prompt and personalized support across multiple channels.

Features

• Unified Inbox: Manage customer queries from live chat, email, social media, and more in one place.
• Live Chat with Automation: Engage customers instantly and automate repetitive responses.
• FAQ Integration: Embed FAQs into the chat widget for quick self-service.
• Multi-Brand Support: Manage multiple Shopify stores or brands under one account.
• Analytics and Monitoring: Track key metrics like response times and customer satisfaction.

Pricing

The basic plan starts at $29/month per team member. They also offer a 14-day free trial.

Pros

• The intuitive interface simplifies customer interaction management.
• Multi-brand support is ideal for businesses managing multiple Shopify stores.
• FAQ integration reduces support team workload.
• Affordable pricing with scalable plans for growing businesses.

Cons

• Advanced features, like workflow automation, are locked behind higher-tier plans.
• Limited customization options for chat widget design.

10. Pure Chat: Simple, Effective, and Focused

Pure Chat is a lightweight, user-friendly live chat solution designed for Shopify businesses that want a straightforward tool for engaging website visitors. It’s particularly suitable for small to medium-sized businesses looking for an affordable chat platform.

Features

• Live Chat: Real-time chat functionality for instant customer engagement.
• Customizable Chat Widgets: Tailor the chat widget to fit your store’s branding.
• Visitor Tracking: Monitor website visitor activity and initiate proactive chats.
• Real-Time Analytics: Gain insights into chat performance and customer behavior.
• Mobile Apps: Stay connected with customers on the go via mobile devices.

Pricing

Offers a free plan with basic features; paid plans start at $20 per agent per month.

Pros

• Easy to set up and use without technical expertise.
• Provides essential live chat features at a low cost.
• Mobile app ensures you get all customer interactions.
• Visitor tracking helps tailor customer experiences.

Cons

• Lacks advanced features like automation or AI chatbots.
• Limited integration options when compared to the other best apps for chat for Shopify on our list.

Conclusion

Running a successful Shopify store means making customer support a priority. Live chat apps bridge the gap between your store and its visitors, ensuring no question goes unanswered. Whether it’s helping a late-night shopper with a product query or offering 24/7 assistance through AI-powered bots, these tools create a seamless experience for your customers.

Using the right app isn’t just about better communication—it’s about building trust, encouraging repeat purchases, and boosting sales. By integrating a live chat solution into your store, you’re taking a step toward stronger customer relationships and long-term growth.

So, let’s make your store more interactive and customer-friendly. Ready to pick the perfect chat app and take your Shopify business to the next level? Try Spocket.