Insights, Analysis and more

Augmented reality (AR) is reshaping how we shop online. Gone are the days when you had to rely on static images and guesswork to make buying decisions. Today, you can use AR to see products from different angles and visualize them in your space. AR enables online stores to provide an immersive experience that leads to more confident purchases and higher conversion rates. 

Let's dive into some key statistics and facts that show how AR is transforming e-commerce, backed by reliable sources.

Significant Increase in Conversion Rates

• The introduction of AR in online shopping has led to a notable increase in conversion rates, with web AR products shown to increase the conversion rate of online purchases by almost 30% according to Marketing Dive.
• Shopify's data reveals an even more striking figure, indicating that the conversion rate for products with AR content is 94% higher than those without AR.
• 40% of consumers say they would pay more for a product they could customize in AR. Using AR, online shoppers can regain elements of the in-store experience. They can see how a product will look in their home, on their kitchen counter, or on their shelf. This leads to higher margins and a more hands-on, satisfying experience for customers.

Substantial Return on Investment (ROI)

• The implementation of web-based AR has demonstrated a 112% increase in conversions and a 22x ROI in online commerce, showcasing the effectiveness of AR over traditional 2D images and videos.

Enhanced Engagement

• AR technology generates significantly more engagement than non-AR methods, crucial for improving conversion rates as more engaged customers are more likely to make a purchase.
• AR can increase engagement in eCommerce brands' apps by creating interactive and immersive experiences. According to Adi Tatarko, Houzz’s CEO, customers spend up to 2.7 times more time in apps that offer AR. Brands can tap into AR technology to make their apps more inviting and user-friendly, which can lead to higher engagement rates on mobile.
• Many online stores struggle to keep visitors engaged. AR can be a solution to this problem. A study shows that 82% of visitors view a product in 3D, and 34% interact with 3D views for more than 30 seconds. AR can take this further by letting people see products in their own space. The result will be an interactive experience that boosts retention time and increases sales.

Customer Satisfaction

• AR is transforming the shopping experience, and 77% of consumers prefer it. By allowing customers to visualize products in their space, AR, combined with 3D views, lets them explore items from all angles. As a result, buyers indicate they would visit physical stores less and be willing to pay more for products. 
• Additionally, nearly 75% of mobile consumers using AR are satisfied with their experiences. The high satisfaction rate underscores the importance of integrating AR into the shopping experience.
• 71% of consumers say they would shop more often if they used AR. AR has the unique ability to show details about the look and feel of a product that traditional photos can’t match. With AR, customers can make more confident buying decisions, leading to increased satisfaction and strong customer loyalty.

Growing Consumer Use

• Over 32% of consumers currently use AR while shopping, a number expected to rise with the increasing availability of AR-enabled devices, indicating a shift in consumer behavior towards favoring AR-enhanced shopping experiences.
• 72% of UK luxury fashion shoppers want AR in their digital experiences Shoppers prefer virtual styling, exploring runway collections, product tutorials, and immersive brand stories. Brands like Dior and Cartier are already meeting this demand with virtual try-ons and immersive store experiences.

Impact on Sales and Returns

• AR has been shown to increase conversion rates by bringing customers closer to products, leading to more confident purchasing decisions and higher sales.
• Product purchases involving 3D and AR interactions have resulted in a 40% decrease in returns, showcasing the accuracy in expectations provided by immersive technology and reducing return rates significantly.

Consumer Expectations and Brand Awareness

• 75% of consumers now expect retailers to offer an AR experience, highlighting the growing demand for AR in the shopping experience.
• Brand awareness can increase by up to 70% through the creative use of AR, demonstrating its effectiveness in building brand loyalty and leaving a lasting impression on customers.
• Consumers also want to use AR to see how products fit into their lives. Google found that 66% of shoppers want to use AR to help them when shopping. Brands can do this with virtual personal shoppers, virtual try-ons, and interactive product guides. These tools make shopping more engaging and personalized for customers.
• Consumers feel AR experiences are 200% more engaging than non-AR equivalents. This isn't a surprise as AR enables shoppers to visualize products in their own space. But it's a wake-up call for brands wanting to stay relevant. The next generation of shoppers is likely to expect AR as a standard feature, and brands that don’t adapt risk being left behind.

Conversion Metrics

• AR ads have shown conversion rates in the 20-80% range, significantly higher than the average conversion rates across all industries, indicating the effectiveness of AR in driving conversions and sales.

Conclusion

The adoption of AR in e-commerce not only enhances customer engagement, fosters confidence, and reduces returns but also secures a competitive advantage for businesses in the online marketplace. The statistics and facts presented underscore the significant impact of AR on e-commerce conversion rates, highlighting its potential to revolutionize the online shopping experience.