Best Apps for Order Tracking for Shopify

Efficient order tracking is essential for running a successful Shopify store, as it directly impacts customer trust and overall satisfaction. Customers today expect real-time transparency about their orders, and a lack of updates can lead to frustration, poor reviews, and a damaged brand reputation. By providing timely and accurate shipping updates, you not only reduce customer anxiety but also enhance their post-purchase experience. Fortunately, order tracking apps help Shopify store owners streamline the delivery process, reduce the burden of handling “Where is my order?” inquiries, and foster long-term customer loyalty through branded and engaging tracking pages.

In this blog, we will explore the best order tracking apps for Shopify that can improve operational efficiency, elevate customer satisfaction, and position your store as a reliable and professional choice in a competitive eCommerce landscape.

Why is Order Tracking Important?

Order tracking is a crucial aspect of running a successful Shopify store, offering numerous benefits that directly impact customer experience and overall business growth. Here’s why it matters:

• Improved Customer Satisfaction: In today's fast-paced eCommerce environment, customers expect transparency and timely updates about their orders. Providing real-time tracking information reassures customers about the status of their shipments, reduces uncertainty, and builds trust. When customers feel informed and confident about their purchases, they are more likely to have a positive impression of your store.
• Reduced Support Queries: Without an efficient order tracking system, customers often reach out to your support team to ask, "Where is my order?" This can lead to an overwhelming number of inquiries, especially during peak seasons. Order tracking apps automate this process by offering customers self-service options to track their shipments, freeing up your support team to focus on resolving other critical issues.
• Enhanced Brand Reputation: A professional and well-integrated order tracking system reflects positively on your store's credibility. Offering branded tracking pages with your logo and promotional content creates a seamless shopping experience that aligns with your brand identity. Customers associate such attention to detail with professionalism, which helps enhance your reputation and differentiate your store from competitors.
• Better Post-Purchase Experience: The customer journey doesn’t end at checkout; the post-purchase experience is just as important. Order tracking plays a key role in ensuring this phase is smooth and stress-free. By keeping customers informed and engaged, you increase the likelihood of repeat purchases and foster long-term loyalty. Branded tracking pages can also double as marketing tools, showcasing new products or special offers to encourage additional sales.

Top Order Tracking Apps for Shopify

Here are the top-performing order tracking apps that integrate seamlessly with Shopify:

1. TrackingMore ‑ Order Tracking

TrackingMore is a versatile and efficient Shopify app designed to simplify and enhance the order tracking process for both store owners and their customers. By integrating with hundreds of global carriers, it provides real-time shipment updates, ensuring transparency and reliability throughout the delivery journey. TrackingMore is ideal for Shopify merchants who aim to offer a professional and branded post-purchase experience.

Pricing: Free plan available; paid plans start at $9/month.

Key Features

• Real-time Tracking Across 900+ Carriers: Supports an extensive network of global carriers, providing accurate and timely tracking updates for shipments worldwide.
• Customizable Branded Tracking Pages: Merchants can design tracking pages that feature their store logo, branding elements, and promotional content, enhancing brand visibility and customer loyalty.
• Automated Notifications: Sends real-time email notifications to customers, keeping them informed about their order status at every stage of the delivery process.
• Analytics and Shipment Insights: Offers an analytics dashboard to monitor delivery performance, spot trends, and optimize logistics operations for better efficiency.
  Why Use TrackingMore: By providing a seamless and transparent tracking experience, TrackingMore boosts customer trust and satisfaction. Its branded tracking pages and real-time notifications ensure customers remain engaged and informed, helping build a positive shopping experience. The app also empowers store owners with valuable logistics insights, driving operational improvements.

2. Parcel Panel Order Tracking

Parcel Panel is one of the most highly rated Shopify apps for order tracking, offering a user-friendly interface and robust tracking features. It enables Shopify merchants to deliver a personalized post-purchase experience, ensuring customers are consistently informed and engaged with their orders. With its wide carrier coverage and customization options, Parcel Panel is perfect for stores aiming to elevate their post-purchase service.

Pricing: Free plan available; paid plans start at $9/month.

Key Features:

• Integration with Over 1,100 Carriers: Supports global tracking for a wide range of carriers, ensuring seamless coverage for both domestic and international shipments.
• Customizable Tracking Pages: Merchants can design fully branded tracking pages, including store logos, personalized messages, and promotional banners to drive additional sales.
• Real-time Notifications: Sends smart notifications via email to keep customers updated on their shipment status, reducing inquiries about order locations.
• Delivery Analytics and Performance Reports: Offers detailed insights into shipping performance, helping merchants identify and address potential delays or issues.
  Why Use Parcel Panel: Parcel Panel sets itself apart by focusing on personalization and customer engagement. Its branded tracking pages and automated notifications build trust and keep customers informed, while its robust analytics allow merchants to optimize their delivery operations. With over 2,000 positive reviews, it is widely trusted by Shopify merchants for its reliability and effectiveness.
  

3. Track123 Order Tracking Upsell

 Track123 combines comprehensive order tracking with unique upselling features, making it a standout solution for Shopify merchants. Not only does it provide detailed shipment tracking, but it also helps businesses increase revenue through its upsell and cross-sell opportunities. This dual focus on logistics and sales growth makes Track123 a valuable tool for any Shopify store.

Pricing: Free plan available; paid plans start at $5.99/month.

Key Features:

• Real-time Tracking for Over 1,000 Carriers: Ensures accurate tracking updates for a vast range of domestic and international shipments.
• Customizable Branded Tracking Pages: Merchants can create personalized tracking pages featuring store branding, promotional messages, and product upsells to drive additional sales.
• Automated Notifications: Sends timely updates via email and SMS, ensuring customers are informed about every stage of their order journey.
• Logistics Insights and Delivery Analysis: Provides detailed delivery timelines and shipment statuses, helping merchants optimize their shipping process and address delays proactively.
  Why Use Track123: Track123 stands out by offering a unique combination of tracking and revenue-boosting features. Its branded tracking pages double as marketing tools, enabling merchants to cross-sell and upsell products while keeping customers informed. This makes it an ideal solution for stores looking to improve customer experience and drive additional revenue simultaneously.

4. AfterShip Order Tracking & SMS

AfterShip is a well-established order tracking app trusted by thousands of Shopify merchants. Its focus is on providing real-time tracking for shipments across the globe while enabling merchants to deliver a professional and branded post-purchase experience. This app supports multiple carriers and offers robust features such as automated notifications and branded tracking pages, ensuring transparency and improved customer satisfaction throughout the delivery process.

Pricing: Free plan available; paid plans start at $11/month, making it accessible to stores of all sizes.

Key Features:

• Real-time Tracking Across 900+ Carriers: AfterShip integrates with a vast network of global and local carriers, enabling accurate tracking updates for shipments to any destination.
• Branded Tracking Pages: Merchants can customize tracking pages to match their brand identity by including logos, colors, and promotional messages, turning the post-purchase experience into a marketing opportunity.
• Automated Notifications: Customers receive timely email and SMS updates for every shipment milestone, reducing inquiries about delivery status and enhancing trust.
• Analytics and Performance Reports: Detailed analytics help merchants monitor delivery performance, detect delays, and optimize shipping processes to improve overall logistics efficiency.
  Why Use AfterShip: With its seamless integration, AfterShip offers a reliable way to keep customers informed while strengthening your brand image. The analytics feature adds an operational advantage by helping store owners improve shipping efficiency and customer satisfaction.

5. Shipway ‑ Order Tracking & NPS

Shipway is an all-in-one solution for Shopify merchants looking to streamline order tracking and enhance customer engagement. It not only provides real-time tracking but also gathers customer feedback through NPS surveys, helping merchants improve their service and build long-term customer relationships. Its features are tailored to create a smooth post-purchase journey while focusing on valuable insights.
Key Features:

• Real-time Tracking for Multiple Carriers: Shipway supports tracking for a wide array of domestic and international carriers, ensuring transparency throughout the delivery process.
• Branded Notifications: Email and SMS alerts are customized with store branding, ensuring a consistent customer experience while keeping them informed.
• Customer Feedback and NPS Surveys: After delivery, customers are prompted to share feedback, enabling merchants to measure satisfaction and identify areas for improvement.
• Customizable Tracking Pages: Merchants can create visually appealing tracking pages that reflect their branding and include promotional offers, enhancing customer engagement.
  Why Use Shipway: Shipway excels in improving the customer experience with its combination of real-time tracking, branded communication, and actionable customer feedback. The NPS surveys add a layer of customer insight that is invaluable for optimizing operations and fostering loyalty.
  Pricing: Free plan available; paid plans start at $10/month, making it an affordable choice for merchants who prioritize engagement and feedback.

6. Rush ‑ Order Tracking & Upsell

Rush is a dynamic Shopify app that combines real-time order tracking with marketing tools to enhance the post-purchase experience. It allows merchants to engage customers with branded tracking pages and upsell opportunities, turning order tracking into a revenue-boosting strategy. Rush is ideal for stores looking to elevate their logistics while simultaneously increasing sales.

Pricing: Free plan available; paid plans start at $9/month, offering excellent value for the features included.

Key Features:

• Multi-Carrier Tracking: Integrates with a wide network of carriers globally, ensuring accurate and timely updates for all shipments.
• Customizable Tracking Pages: Merchants can include branding elements like logos, colors, and promotional content on tracking pages, turning them into engaging marketing tools.
• Upselling Features: Add recommendations for related products or exclusive deals directly on the tracking page to increase revenue.
• Automated Notifications: Sends updates via email and SMS, keeping customers informed about their order status at every stage.
• Insights and Analytics: Provides detailed data on delivery timelines and carrier performance, helping merchants identify and resolve potential issues.
  Why Use Rush: By integrating tracking with upselling capabilities, Rush transforms a routine process into an opportunity for additional revenue. It also ensures customers are well-informed, fostering trust and repeat purchases.

7. Notify Me! Order Tracking

Notify Me! is a straightforward yet effective Shopify app that simplifies order tracking and customer communication. Its automated notifications and branded tracking features make it easy for merchants to keep customers updated while enhancing their post-purchase experience. Notify Me! is perfect for businesses looking for a no-fuss, efficient solution.

Pricing: Free plan available; paid plans start at $7/month, making it an accessible solution for small and large businesses alike.

Key Features:

• Real-time Order Tracking: Track shipments across multiple carriers globally, ensuring transparency and timely updates for customers.
• Automated Notifications: Customers receive automated email alerts about their order status, reducing the number of inquiries and improving trust.
• Custom Tracking Pages: Merchants can create branded tracking pages to reflect their store identity, improving brand recall and loyalty.
• Delivery Analytics: Offers insights into shipping performance, helping merchants optimize delivery processes and address potential delays proactively.
  Why Use Notify Me!: Notify Me! offers a reliable and user-friendly way to streamline order tracking. Its automation capabilities save merchants time, while its branding options improve the overall shopping experience.
  

8. ShippingChimp ‑ Order Tracking

ShippingChimp is a robust app that not only focuses on accurate order tracking but also includes tools for customer retention and engagement. Its seamless interface and branding features make it a valuable addition to any Shopify store.

Pricing: Free plan available; paid plans start at $10/month, offering great flexibility for businesses of all sizes.

Key Features:

• Carrier Integration: Supports over 500 carriers, ensuring accurate and reliable tracking for domestic and international shipments.
• Branded Tracking Pages: Merchants can create fully customized tracking pages, complete with branding and promotional offers to boost engagement.
• Proactive Notifications: Customers are kept informed with real-time email alerts for every stage of the shipping process.
• Customer Engagement Tools: Use tracking pages as a platform to showcase new products, upsell, or cross-sell, maximizing revenue opportunities.
  Why Use ShippingChimp: By blending tracking with customer engagement tools, ShippingChimp helps build trust and loyalty while driving additional revenue. Its comprehensive features make it an excellent choice for scaling businesses.

9. TrackiPal ‑ Order Tracking Sync

TrackiPal simplifies order tracking and ensures seamless PayPal integration, providing merchants with accurate shipment details that sync automatically. It’s especially useful for merchants who rely heavily on PayPal transactions.

Pricing: Free trial available; paid plans start at $19/month, tailored for merchants with frequent PayPal transactions.

Key Features:

• Multi-Carrier Support: Track shipments with global carriers, ensuring real-time updates for every order.
• Automated PayPal Syncing: Automatically sync tracking numbers to your PayPal account, preventing payment holds and disputes.
• Branded Notifications: Sends email updates to customers, keeping them informed throughout the delivery process.
• Dashboard Analytics: Offers insights into shipping trends and carrier performance, helping merchants optimize logistics.
  Why Use TrackiPal: If PayPal is a primary payment method for your store, TrackiPal’s automated syncing ensures smooth operations and prevents unnecessary disputes, making it an essential tool for Shopify merchants.

10. Zonos ‑ International Tracking

Zonos is designed specifically for Shopify merchants with a global customer base. It simplifies international order tracking while offering additional features like customs and duty insights, ensuring customers have a clear understanding of their orders.

Pricing: Free plan available; paid plans start at $15/month, offering specialized features for global businesses.

Key Features:

• Global Carrier Support: Integrates with major international carriers, ensuring timely updates for global shipments.
• Localized Tracking Pages: Create region-specific tracking pages with branding and tailored communication for international customers.
• Multilingual Notifications: Sends email and SMS updates in the customer’s preferred language, improving communication and trust.
• Customs and Duty Insights: Provides clear information about customs and duties, helping customers avoid unexpected fees or confusion.
  Why Use Zonos: Zonos stands out as a specialized solution for international tracking, ensuring smooth communication and transparency for global customers. It’s an invaluable tool for merchants expanding their reach globally.
  

How to Choose the Right Order Tracking App?

When selecting an order tracking app for your Shopify store, consider these factors:

1. Carrier Support: Ensure the app supports global carriers you work with.
2. Custom Branding: Look for apps that allow branded tracking pages.
3. Notifications: Choose apps with automated tracking notifications via email or SMS.
4. Pricing: Select an app that fits your store’s budget and scale.
5. Ease of Use: The app should be user-friendly for both you and your customers.

Benefits of Using Order Tracking Apps

1. Enhanced Customer Experience

Order tracking apps significantly improve the post-purchase experience by providing customers with real-time updates on their shipments. This transparency helps build trust, as customers feel more confident and reassured when they know exactly where their orders are and when they will arrive. The convenience of tracking eliminates uncertainty, enhancing the overall shopping journey and leaving a lasting positive impression on your brand.

2. Reduced Support Workload

One of the biggest challenges for eCommerce stores is managing a high volume of customer inquiries, particularly about order statuses. Order tracking apps automate this process by providing real-time updates and automated notifications, drastically reducing the number of inquiries. This allows your support team to focus on resolving more critical issues, saving time and resources while improving efficiency.

3. Increased Customer Retention

A seamless post-purchase experience plays a vital role in encouraging repeat purchases. When customers are kept informed and encounter no frustrations in tracking their orders, they are more likely to return to your store for future purchases. Order tracking apps contribute to this by ensuring that the post-purchase phase is smooth, reliable, and hassle-free, fostering a sense of satisfaction that leads to long-term loyalty.

4. Improved Brand Loyalty

Branded tracking pages provide a unique opportunity to engage with your customers even after they’ve made a purchase. By incorporating your logo, color scheme, and promotional content, you reinforce your brand identity and maintain a connection with your customers. Additionally, these tracking pages can serve as a platform for upselling, cross-selling, or promoting loyalty programs, turning the post-purchase experience into a marketing touchpoint.

Conclusion

Choosing the right order tracking solution for your Shopify store can significantly enhance the post-purchase experience for your customers. With Spocket, you can not only streamline product sourcing but also ensure a seamless tracking process for orders.By using Spocket, you not only gain access to high-quality products and reliable suppliers but also elevate your store's professionalism with robust tracking systems. This builds a positive brand image, fosters customer satisfaction, and drives repeat sales, ensuring long-term success for your Shopify store.