Best Apps For Helpdesk for Shopify

Providing exceptional customer support is a cornerstone of e-commerce success. With over 4.4 million websites powered by Shopify globally and the e-commerce market projected to reach $7.4 trillion by 2025, ensuring seamless communication with your customers has never been more critical. Helpdesk apps enable Shopify merchants to centralize support channels, automate responses, and provide a personalized customer experience. 

This article explores the best helpdesk apps for Shopify. These apps are designed to streamline customer service, reduce response times, and boost satisfaction, helping your store thrive in a competitive market.

Top 10 Best Apps For Helpdesk for Shopify

Providing exceptional customer support is a key factor in building customer loyalty and driving sales in e-commerce. With Shopify empowering millions of businesses worldwide, helpdesk apps have become indispensable for managing customer inquiries efficiently. These apps allow merchants to centralize communication, automate routine tasks, and deliver a seamless support experience. 

Below are the 10 best helpdesk apps for Shopify, tailored to meet diverse customer service needs:

Gorgias

Gorgias is a customer support platform tailored for e-commerce businesses. It offers a suite of features to enhance customer service efficiency and effectiveness.

Key Features:

• Unified Support Inbox: This feature consolidates customer communications from various channels—such as email, live chat, phone, and social media—into a single interface, streamlining response management.
• Deep E-commerce Integration: It integrates seamlessly with platforms like Shopify, enabling support agents to access order details and perform actions (e.g., refunds, and cancellations) directly within the helpdesk.
• Automation Tools: Utilizes rules and macros to automate repetitive tasks and standardize responses, improving team productivity and ensuring consistent customer interactions.
• AI-Powered Responses: Leverages artificial intelligence to suggest relevant responses and automate common inquiries, reducing response times and enhancing customer satisfaction.
• Self-Service Help Center: Provides customers with access to a knowledge base for quick answers to common questions, reducing the volume of support tickets.
• Performance Analytics: This service offers comprehensive reporting on support metrics, enabling businesses to monitor team performance and identify areas for improvement.

Pricing Plans:

Gorgias offers tiered pricing based on the number of billable tickets per month, with options to add automation and other features:

• Pro: $300/month for 2,000 helpdesk tickets; additional tickets billed at $0.36 each.
• Pro with Automation: Starting at $555/month, this plan includes 2,000 helpdesk tickets and automated interactions (e.g., 200 automated tickets); additional tickets are billed at $0.36 each.

Re:amaze

Re:amaze is a comprehensive customer support platform designed to centralize and streamline communications across multiple channels, enhancing the efficiency of e-commerce businesses.

Key Features:

• Unified Inbox: Consolidates customer interactions from email, live chat, social media, SMS, and VoIP into a single interface, facilitating seamless communication management.
• Live Chat and Chatbots: Offers real-time engagement through live chat, complemented by customizable chatbots to automate responses and assist with common inquiries.
• Automation Tools: Includes workflows, macros, and AI-driven responses to automate repetitive tasks, improving response times and operational efficiency.
• Knowledge Base Management: Enables the creation of public and internal FAQs, allowing customers to find answers independently and reducing the volume of support tickets.
• Multi-Brand Support: Allows management of multiple storefronts or brands within a single Re:amaze account, each with its own customized settings and support channels.
• E-commerce Integrations: Seamlessly integrates with platforms like Shopify, BigCommerce, and WooCommerce, providing direct access to order information and customer data within support conversations.

Pricing Plans:

Re:amaze offers flexible pricing structures to accommodate various business needs:

• User-Based Plans:some text
  • Basic: $29 per user/month, including unlimited email inboxes, social media integration, live chat, basic reporting, and automation features.
  • Pro: $49 per user/month, encompassing all Basic features plus multi-brand management, advanced reporting, SMS, and VoIP integrations.
  • Plus: $69 per user/month, offering all Pro features along with staff performance reporting, customizable roles, and live screen sharing capabilities.
• Volume-Based Plans:some text
  • Starter: $59 per month, supporting unlimited team members and up to 500 active conversations per month, ideal for startups with lower support volumes.

Zendesk

Zendesk is a comprehensive customer service platform that integrates seamlessly with Shopify, enabling businesses to manage customer interactions across multiple channels efficiently.

Key Features:

• Unified Customer View: Access complete customer profiles, including order histories and fulfillment statuses, directly within Zendesk, providing agents with the context needed for personalized support.
• Multichannel Support: Handle customer inquiries from email, chat, phone, and social media in one centralized interface, ensuring consistent and timely responses.
• Order Management Actions: Perform tasks such as processing refunds and cancellations directly from the Zendesk interface without switching between platforms, and streamlining workflows.
• Advanced Analytics: Utilize pre-built dashboards and reporting tools to monitor support metrics, customer satisfaction, and team performance, facilitating data-driven decisions.
• Automation and AI: Implement automated responses and AI-powered bots to handle common queries, reducing response times and allowing agents to focus on complex issues.

Pricing Plans:

Zendesk offers various pricing tiers to accommodate different business needs:

• Suite Team: $55 per agent/month (billed annually) – Includes essential features like a ticketing system, multichannel support, help center, standard bots, and prebuilt analytics dashboards.
• Suite Growth: $89 per agent/month (billed annually) – Adds functionalities such as multiple ticket forms and light agents, building upon the Suite Team features.
• Suite Professional: $115 per agent/month (billed annually) – Offers advanced features like service level agreements (SLA), customer satisfaction ratings (CSAT), multilingual support, and custom analytics.
• Suite Enterprise: Custom pricing – Designed for enterprises requiring comprehensive solutions, including sandbox environments, AI-powered content cues, and custom agent roles.

Freshdesk

Freshdesk is a cloud-based customer support platform designed to streamline and enhance customer service operations for businesses of all sizes.

Key Features:

• Integrated Ticketing System: Consolidates customer inquiries from email, social media, and other channels into a unified ticketing system, ensuring efficient and organized responses.
• Team Collaboration Tools: Facilitates internal communication among support agents through private notes and discussions, promoting effective teamwork in resolving customer issues.
• Knowledge Base Management: Allows the creation of a comprehensive self-service portal where customers can access articles and FAQs, reducing the volume of repetitive support requests.
• Automation and AI: Utilizes AI-powered features like Freddy AI to automate routine tasks, prioritize tickets, and suggest relevant knowledge base articles, enhancing agent productivity.
• Multilingual Support: Supports conversations in multiple languages, enabling businesses to cater to a diverse, global customer base.
• Analytics and Reporting: Provide out-of-the-box analytics and reporting tools to monitor ticket trends, agent performance, and customer satisfaction metrics.

Pricing Plans:

Freshdesk offers a range of pricing plans to accommodate various business needs:

• Free: $0 per agent/monthsome text
  • Includes a shared inbox, team collaboration via threads, and an integrated knowledge base for up to 2 agents.
• Growth: $15 per agent/month (billed annually)some text
  • Adds features like automation, SLA management, business hours, and a customer portal.
• Pro: $49 per agent/month (billed annually)some text
  • Offers advanced functionalities such as custom roles, multiple SLA policies, custom reporting, and multilingual support.
• Enterprise: $79 per agent/month (billed annually)some text
  • Provides premium features including audit logs, skill-based ticket assignment, approval workflows, and additional security options.

Richpanel

Richpanel is a customer support platform tailored for e-commerce businesses. It offers tools to enhance customer service efficiency and effectiveness.

Key Features:

• Self-Service Helpdesk: Empowers customers to resolve common issues independently through a 24/7 portal, reducing support ticket volumes.
• Unified Inbox: Consolidates communications from email, live chat, social media, and other channels into a single interface, streamlining support operations.
• CRM Integration: Provides agents with comprehensive customer profiles, including order histories and previous interactions, enabling personalized support.
• Automation and AI: Utilize automated workflows and AI-driven responses to handle repetitive tasks, improving response times and agent productivity.
• Analytics and Reporting: This service offers insights into support metrics, customer satisfaction, and team performance, facilitating data-driven decision-making.

Pricing Plans:

Richpanel offers flexible pricing to accommodate various business needs:

• Regular Plan: Starting at $300 monthly, includes essential features suitable for growing businesses.
• Enterprise Plan: Custom pricing tailored for larger organizations with advanced requirements.

UVdesk

UVdesk is a versatile helpdesk platform designed to streamline customer support operations for businesses of all sizes.

Key Features:

• Ticket Management: Converts customer inquiries from various channels into tickets, enabling efficient tracking and resolution.
• Multi-Channel Support: Integrates with email, social media, and e-commerce platforms, consolidating customer interactions into a unified system.
• Knowledge Base: Allows creating a self-service portal with FAQs and articles, empowering customers to find answers independently.
• Workflow Automation: Automates repetitive tasks and processes, enhancing team productivity and ensuring timely responses.
• Custom Branding: Offers customization options to align the helpdesk interface with your company's branding.

Pricing Plans:

UVdesk offers flexible pricing to accommodate various business needs:

• Open Source: Free – A self-hosted solution with standard features, suitable for businesses preferring customization and control.
• Pro: $11 per agent/month – Includes advanced features and integrations, ideal for growing businesses seeking enhanced support capabilities.
• Enterprise: $18 per agent/month – Offers premium features, priority support, and additional customization options for larger organizations.

Tidio

Tidio is a comprehensive customer service platform designed to enhance communication and engagement for e-commerce businesses, including Shopify stores.

Key Features:

• Live Chat: Engage website visitors in real time through a customizable chat widget, improving customer support and conversion rates.
• Chatbots: Deploy AI-powered chatbots to automate responses to common inquiries, providing instant support and reducing manual workload.
• Multichannel Integration: Manage customer interactions from various channels such as email, Facebook Messenger, and Instagram within a single unified inbox.
• Visitor Monitoring: Track website visitors' behavior in real time, allowing for proactive engagement based on user activity.
• Analytics and Reporting: Access detailed insights into chat performance, customer satisfaction, and agent activity to inform data-driven decisions.

Pricing Plans:

Tidio offers flexible pricing options to accommodate different business needs:

• Free Plan: $0/monthsome text
  • Includes essential features such as live chat with up to 50 unique visitors, 100 chatbot conversations per month, a ticketing system, and integration capabilities.
• Communicator Plan: Starting at $25 per operator/monthsome text
  • Provides unlimited live chat conversations, up to 5 operators, desktop and mobile apps, visitor information, and third-party app integrations.
• Chatbots Plan: Starting at $39/monthsome text
  • Offers unlimited chatbot conversations, access to all chatbot templates, and advanced automation features.
• Scale Plan: Custom pricingsome text
  • Tailored for larger businesses requiring advanced functionalities and higher usage limits; includes a dedicated customer success manager and personalized onboarding.

HelpCenter

HelpCenter is a comprehensive customer support application designed to enhance the service experience for Shopify store owners and their customers.

Key Features:

• FAQ Builder: Create a dedicated FAQ page with customizable templates, allowing customers to find answers to common questions easily.
• Live Chat: Engage with customers in real time through a customizable chat widget, improving response times and customer satisfaction.
• Helpdesk Ticketing System: Manage customer inquiries efficiently by converting them into tickets, ensuring organized tracking and timely responses.
• Multilingual Support: Cater to a global audience by providing support in multiple languages, enhancing accessibility for diverse customer bases.
• Product Tabs: Organize product information into tabs on product pages, offering a cleaner layout and better user experience.

Pricing Plans:

HelpCenter offers several pricing tiers to accommodate different business needs:

• Free Plan: $0/monthsome text
  • Includes limited FAQ articles and pre-built templates, customizable FAQs, help widgets, live chat, chatbot (1), helpdesk with 10 tickets per month, and HelpCenter branding.
• Basic Plan: $5.99/month or $59.99/year (save 17%)some text
  • Offers unlimited FAQs and categories, premium templates, FAQ translation and images, unlimited live chat and chatbot, helpdesk with 50 monthly tickets, and removes HelpCenter branding.
• Standard Plan: $19.99/month or $199.99/year (save 17%)some text
  • Includes all Basic features, helpdesk with 300 monthly tickets, and FAQ translations (up to 5).
• Advanced Plan: $49.99/month or $498.96/year (save 17%)some text
  • Encompasses all Standard features, a helpdesk ticketing system with 1,000 monthly tickets, unlimited FAQ translations, priority support, and feature request priority.

Desku

Desku is an AI-powered customer support platform designed to streamline and enhance customer service operations for e-commerce and SaaS businesses.

Key Features:

• Unified Inbox: Consolidates customer communications from various channels such as email, live chat, and social media into a single interface, facilitating efficient response management.
• Live Chat and Chatbots: Provides real-time engagement through live chat and AI-driven chatbots, enabling instant responses to customer inquiries and automating routine interactions.
• Knowledge Base: Allows businesses to create a self-service portal with FAQs and articles, empowering customers to find answers independently and reducing support ticket volumes.
• Workflow Automation: Enables the creation of automated workflows without coding, streamlining support processes and enhancing team productivity.
• E-commerce Integrations: Seamlessly integrates with platforms like Shopify and WooCommerce, allowing for efficient management of e-commerce customer support.

Pricing Plans:

Desku offers flexible pricing options to accommodate various business needs:

• Startup: $9 per user/month (billed annually)some text
  • Includes 5 email addresses, unlimited tickets, unlimited customers, basic chatbot, workflow automation, conversation views, macros, office hours, custom fields, ticket form, dynamic conversation status, saved replies, block email and domains, round-robin assignment, workload management, agent activity log, reports & analytics, ticket collision detection, and a ticket portal for customers.
• Team: $19 per user/month (billed annually)some text
  • Offers all features in the Startup plan, plus unlimited email addresses and customer satisfaction surveys (CSAT).
• Business: $29 per user/month (billed annually)some text
  • Includes all features in the Team plan, including service level agreements (SLA).

DelightChat

DelightChat is an omnichannel customer support and marketing platform tailored for e-commerce businesses, enabling seamless management of customer interactions across various channels?

Key Features:

• Unified Support Inbox: Centralizes customer communications from WhatsApp, Instagram, Facebook, Email, and Live Chat into a single dashboard, streamlining response management.
• WhatsApp Marketing Suite: Facilitates sending promotional broadcasts, automating abandoned cart recovery, order notifications, and cash-on-delivery verification via the official WhatsApp API.
• Automation and AI: Implements automated workflows and AI-powered responses to handle repetitive tasks, enhancing efficiency and reducing response times.
• Team Collaboration Tools: Allows assignment of conversations, internal notes, and tagging within tickets, promoting effective teamwork in resolving customer issues.
• Deep Shopify Integration: Provides direct access to order details and customer information within the support interface, enabling personalized and informed responses.

Pricing Plans:

DelightChat offers tiered pricing to accommodate various business needs:

• Startup: $49 per monthsome text
  • Supports 1,000 support tickets and 5,000 marketing contacts.
• Scale: $99 per monthsome text
  • Includes 2,000 support tickets and 10,000 marketing contacts.
• Growth: $299 per monthsome text
  • Offers 6,000 support tickets and 30,000 marketing contacts.

Tips for Choosing the Best Helpdesk Apps for Shopify

1. Identify Your Needs: Determine the specific support requirements of your store, such as live chat, ticketing, or multichannel integration. Choose an app that aligns with your business needs.
2. Integration with Shopify: Ensure the app integrates seamlessly with Shopify and provides direct access to order and customer details for efficient support management.
3. Multichannel Support: Look for apps that unify communication channels like email, social media, live chat, and WhatsApp into a single dashboard for streamlined management.
4. Automation Features: Opt for apps with automation tools like chatbots, canned responses, and workflows to reduce repetitive tasks and save time.
5. Customizability: Choose an app that allows customization of features such as chat widgets, email templates, and workflows to align with your brand.
6. User-Friendly Interface: Ensure the app is easy for your team and customers, with minimal onboarding and training required.
7. Self-Service Options: Apps with knowledge bases and FAQ builders empower customers to find answers independently, reducing support ticket volume.
8. Scalability: Select a tool that can grow with your business and handle increasing customer interactions as your store expands.
9. Reporting and Analytics: Look for apps with detailed insights into support metrics, such as response times, ticket resolution, and customer satisfaction.
10. Free Trials and Pricing: Test the app with a free trial to ensure it meets your needs and fits within your budget.

Conclusion

Choosing the right helpdesk app for your Shopify store is essential for delivering excellent customer service and building lasting relationships. Whether you need live chat, multichannel integration, or automation tools, apps like Gorgias, Re:amaze, and Tidio provide tailored solutions to streamline customer support operations. Integrating these tools into your store, can enhance communication efficiency, resolve inquiries faster, and ensure a seamless customer experience. Investing in the right helpdesk app improves customer satisfaction and supports your store's growth and success.